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How We Handle Your Account Data

We collect what we need to run your account, verify deposits from bKash, Nagad and Rocket, and keep your casino wallet secure. This policy explains what we gather, where it stays and how you control it.

Account securityPayment verificationCookie transparencyContact support anytimeData request process
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PRIVACY CONTACT

Reach Us About Your Data

Submit a privacy request, ask how we store payment records or request deletion of your account information through any of these channels. We handle data queries separately from game or wallet questions to keep privacy responses clear and focused.

Team online

Live chat

Open the chat widget in your account dashboard and select Privacy Request from the topic menu. An agent will guide you through verification and log your request immediately.

Email support

Send your data access or deletion request to the support address shown in your account settings. Include your registered mobile number so we can verify ownership before releasing records.

Account settings

Log in, navigate to Privacy Controls under your profile and toggle cookie preferences, download your transaction history or submit a formal erasure request directly from the panel.

DATA PRACTICES

How We Protect and Store Information

Your account credentials are encrypted in transit and at rest. Payment records showing bKash, Nagad or Rocket deposits are stored on secure servers, and we delete inactive account data after the retention period required for regulatory compliance and dispute resolution ends.

Encrypted connections Every login, deposit confirmation and wallet page load uses SSL encryption so session tokens and payment identifiers cannot be intercepted between your device and our platform.
Cookie control Essential cookies keep you logged in and protect against session hijacking. Analytics cookies track which game categories you open most. You can block analytics cookies without losing access to deposits or withdrawals.
Retention limits We keep transaction logs for three years to resolve payment disputes and meet anti-fraud obligations, then anonymize or delete them. Registration data stays active until you close your account and request deletion.
Request your data Ask for a copy of every deposit, withdrawal, bet slip and session log tied to your account. We export it as a structured file within seven days and send the download link to your registered email.

Common Questions About Your Data

We ask for your mobile number, a password, date of birth to confirm age eligibility, and your preferred currency. When you deposit via bKash, Nagad or Rocket, we log the transaction identifier to match payments to your wallet.

We pass transaction identifiers to payment processors so they can verify your bKash, Nagad or Rocket deposit and credit your account. We do not sell or rent your personal data to marketing firms or unrelated third parties.

Yes. Submit a deletion request through account settings or email support. We close your account immediately and erase personal details, keeping only anonymized transaction logs for the minimum period required by anti-fraud and dispute-resolution rules.

Transaction records showing bKash, Nagad and Rocket payments are retained for three years to resolve disputes and meet compliance obligations, then anonymized or deleted. You can download your full history anytime before that window closes.

Essential cookies keep your session secure and remember login state. Analytics cookies track which game categories you visit. You can disable analytics cookies in your browser or account privacy panel without losing deposit, withdrawal or game-play functions.

Open live chat and choose Privacy Request, or email support with your registered mobile number. We verify your identity, log the request and respond within seven business days with the information or confirmation you need.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.